Frequently Asked Questions

What guarantees will I get?

Our UPVC products are guaranteed for 10 years, and our Origin Bifolds for 20 years.
We guarantee all UPVC and Aluminium frames against warping, rotting, peeling and flaking for 10 years from the date of installation.
Parts for gear locking mechanisms, hinges, and all metallic moving parts are guaranteed for 1 year.
Cosmetic deterioration to handles, letter plates etc due to general wear and tear are not covered by this guarantee.
Any or all defective parts will be supplied at absolutely no charge for materials.
All glass is guaranteed for 5 years, but only in respect of condensation between panes of glass, not for breakages.

Why Choose Your Price Express?

With over 25 years’ experience in the industry, our knowledge is almost second to none. 
Our prices are very competitive.
Our products are fully guaranteed (UPVC for 10 years, Origin Bifolds for 20 years).
Our sister company, Your Price Window Sales, manufactures all our UPVC products, in South London.
We are members of the leading professional body FENSA.
Our fitters have 15-20 years’ experience and are NVQ Level 3 qualified.
Our team is courteous, caring and efficient and we always have our customers best interest at heart.
Free quotation upon request and we won’t hassle or hound you!

If I’m happy with my quote, what is the next step?

We would ask the customer for a 30% deposit and our team will immediately book out one of our surveyors, to ensure that we have the correct measurements for your installation.
After the survey is carried out and signed off by the customer, we will contact the customer to arrange a convenient date and time for the installation.
Approximately 95% of our installations are carried out within 2-3 weeks after being sign off by the customers.
Once the installation is complete and the customer is completely satisfied with the job, we would request the balance to be paid.

How will the installation be carried out?

Old windows, doors and debris will be removed and taken them away free of charge, and will be recycled where possible.
All working areas are covered with dust sheets.
Our Fitters are paid on a daily rate and not per window or door, so this ensures that you installation will not be rushed and the greatest of care will be given to it, as our Fitters are not under any pressure to do the work as quickly as possible.
We pride ourselves on the quality of our workmanship and our Fitters are always respectful of the customer’s home.

What kind of aftercare service will I be entitled to?

As stated above, included in your quote price is our aftercare service, which covers all call outs for 10 years. 
There are no hidden charges or call out costs.
Our products comply and exceed the industry standard for security and energy ratings.
However, in the unlikely event that you are not completely satisfied with the look and finish, we will go the extra mile to make sure you are entirely happy with the installation.

Simply put, if you have any issues with your installation after we have left, call us and we will put it right.